FAQ: Wavelength
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the project EU friendly?

Yes! We’ll be shipping the games from the UK, and customs is included in the shipping rate.

Last updated: February 05, 2019 09:21

Can I get reduced shipping by doing ________?

Sorry, but we can’t reduce the rates at all.

Just for perspective, with the current rates, we’re already paying nearly 50% of the costs ourselves for some regions.

Shipping things around the world is just inherently really expensive. It breaks our hearts that some people who want to play the game won’t because of this, but we’ve already reduced it as much as we can out of pocket.

Last updated: February 11, 2019 08:03

Will this game be available in [LANGUAGE]?

We’re working on a solution for this! Stay tuned!

Last updated: February 07, 2019 08:49

Can I buy multiple copies?

Just add $29 plus the shipping rate to your order for every copy you’d like to get. We’ll follow up afterwards to confirm how many you want.

Last updated: February 07, 2019 08:49

Can I buy copies of Monikers and such with my pledge?

Not during the kickstarter, but we’ll have a checkout where you’ll be able to add those on when we get closer to shipping!

Last updated: February 07, 2019 08:49

How can retailers buy copies?

Email me at [email protected] and we’ll get in touch with you after the kickstarter! No need to pledge or anything.

Last updated: February 07, 2019 08:49

Will there be a Print and Play version?

Sadly not this time. The “feel” of the game is really important to the fun, so we can’t just slap art files on paper to get a good approximation, like we could with Monikers.

Last updated: February 07, 2019 08:49

Who made the physical prototype on your page?

All our physical prototyping was done in partnership with Sarah Pavis at Measure Twice Labs:

https://www.measuretwice.nyc/

Last updated: February 07, 2019 08:49

Are you doing a Reddit AMA?

Yes! February 18 @ 2pm ET

Last updated: February 07, 2019 15:17

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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